Intimation of claim by the customer and repair estimate generation by the repairer.

Loss Evaluation

Surveyor Appointment by Insurance Company and Vehicle Inspection followed by approval for repair by the surveyor

Customer Consent and Repairs

Communication of estimate and approval to the customer to obtain his/her consent Commencement of Repairs based on surveyor’s approval and customer consent

Final Inspection and Delivery of repaired vehicle

Surveyor to verify repairs done and confirm for delivery of vehicle to customer on near cash-less basis Workshop to charge the customer for its share of payment and deliver the repaired vehicle

Claim Settlement by Insurance Company

On the basis of the surveyor’s report Insurance Company to settle the claim and make payment to the workshop/ customer (if settlement is not done on cash-less basis)